My Ps4 Will Not Download Game Updates

  1. My Ps4 Will Not Download Game Updates For Computer
  • Download won't start '}}'>

    Check these possible causes:

    PlayStation Network (PSN)

    1. If there’s an issue with PSN try again later.

    Local (home) network

    1. Check your internet connection using another device.
    2. Try an Ethernet (wired) connection.
    3. Check your router has the latest firmware/software. Contact your ISP or router manufacturer for help with this.
    4. If you can open ports on your router, try opening these ports:
    • TCP: 80, 443, 3478, 3479, 3480, 5223
    • UDP: 3478, 3479
    1. Check that your firewall settings are not stopping the download. Contact your ISP for help with this.

    HDD space

    1. We’ll usually let you know if you don’t have enough free HDD when you buy something from PlayStation Store, but check [Notifications] as we’ll also let you know if download fails because you didn’t have enough HDD space.
    2. Your PS4 needs enough free HDD equal to the size of the game plus 50GB. For example, you need 70GB to download a 20GB game. Go to [Settings] > [System Storage Management] to check your HDD space.
    3. Delete content to create enough space to allow download.

    You can re-download content later, but we advise you to back up your game saves and trophies before deleting a game, so you don’t lose your progress. You can sync your trophies to PSN and, if you subscribe to PlayStation Plus, you can sync your saves too. If you don't subscribe you can use an external memory device to back up your saves.

    Application specific issue

    1. There could be an issue with the game or developer’s server that other users know about that’s stopping download. Check PlayStation Support Forums to find out.
    2. Check the game developer’s official website in case there is a release delay or other issue stopping availability.
  • Padlock shown on title '}}'>

    You can tell what the problem is by how the padlock looks.

    Wrong account

    Only the purchaser can download a game from PlayStation Store. If your account didn’t buy the title you want to download, you’ll see a small padlock in the bottom right corner.

    1. Ask the purchaser to download the content through their account.
    2. Ask the purchaser to make sure the PS4 is activated.
    3. Ask the purchaser to go to [Settings] > [PlayStation Network/Account Management] > [Restore Licences] > [Restore].

    Parental controls

    If parental controls are enabled on your PS4, no local user can download or start any content that is above the set age rating. You’ll see a padlock in front of a screen instead of the application image.

    1. Ask your parent or guardian for help and, if they agree to allow you to play the application, they can find instructions for allowing access in the Parental Controls article.
    2. Check the application in the PS4 Library to see the parental control level that stops access to it.
    3. The parental controls need to be set one level above the level shown in the Library to allow access. For example, to unlock the application shown here, the parental controls level will need to be set to 9.

    Wrong account & parental controls

    You’ll see a combination of both types of padlock if both issues are happening at once.

    1. Ask the purchaser to download the content through their account.
    2. Ask the purchaser to make sure the PS4 is activated.
    3. Ask the purchaser to go to [Settings] > [PlayStation Network/Account Management] > [Restore Licences] > [Restore].
    4. You should see that the small padlock in the bottom, right corner is gone.
    5. Ask your parent or guardian for help and, if they agree to allow you to play the application, they can find instructions for allowing access in the Parental Controls article.
    6. Check the application in the PS4 Library to see the parental control level that stops access to it.
    7. The parental controls need to be set one level above the level shown in the Library to allow access. For example, to unlock the application shown here, the parental controls level will need to be set to 9.
  • Download button missing '}}'>
    1. Try downloading from [PlayStation Store] instead of your PS4 Library. Your wallet won’t be charged if you see a [Download] button on the content details page.
    2. If you see the price instead of [Download], make sure that:
    • you’re checking the right version of the game
    • you’re signed in with the right account
    1. Try starting the download from your Download List on PlayStation Store via web browser. You can find full instructions in our How to download to your PS4 article.
    2. If you are certain you are checking the correct version through the right account and the price is still shown, contact us.
  • Slow download '}}'>
    1. If your download is taking a long time, either close any apps that are running, or pause your download until you finish playing.

    Pause a download

    Go to [Notifications] > [Downloads] and press to elect either [Pause] or [Cancel and Delete].

    Stop an app

    Go to it on the Content Launcher and press the Options button on your controller to [Close Application].

    Download while the system is in rest mode

    Go to [Settings] > [Power Saving Settings] > [Set Features Available in Rest Mode] > [Stay Connected to the Internet] and place a check mark next to it. Place the system in rest mode.

    1. Free up bandwidth by switching off internet connection on other devices.
    2. Check your router has the latest firmware/software. Your ISP or router manufacturer may be able to help with this.
  • Downloaded game won't launch '}}'>

    An expired licence can stop a downloaded game from launching.

    1. Log into the PS4 with your local user.
    2. From the PS4 home screen go to [Settings] > [PlayStation Network/Account Management] > [Restore Licences].
    3. Select [Restore].
    4. Try to launch or download the content again.

Usually with game updates and demos it takes FOREVR to download updates. I don't know why. My internet is 20mbps. Its not my router, as Ive tried PS4 straight to and through my cable modem. I keep my PS4 in rest mode all the time and today I went to play No. If you have not played a game recently the ps4 will not check the game. My ps4 will not update, it recognizes the update (in safe mode) initializes it, has me accept some terms, and says it will restart and begin to update, all it does is restart and go to a page that says, ps4 cannot connect, please attach usb to controller and hit psn button, i dfo that and it tells me i need an update and the circle continues. How Mandatory Game Installations Will Work On PS4. And only runs games off the hard drive. If a PS4 user decides to download a game, they will have to wait longer to play. With these kinds.

As someone who's had PSN download speed problems for years -- especially on the day of a release or major update -- I found myself frequently Googling for and testing out potential fixes that never worked. Changing DNS servers, ritualistically switching between WiFi and Ethernet, superstitiously pausing and unpausing downloads at different completion percentages, and even trying to let all downloads progress while the PS4 is in Rest Mode. Nothing ever worked. I finally landed on this potential fix from Redditor TheTigerbite, which described a very simple four-step process that only took a couple of minutes and basically completely uncapped my PSN download speeds. I'm just here to let you know that, if you fall into the camp I've been stuck in for years -- every fix you come across not working -- this one actually works.

What You'll Need

  • Proxy server software (far easier than it sounds, don't worry)
  • A computer
  • Your PS4 and computer running on the same network

What To Do

  1. Download and install a proxy server on your computer. CCProxy is simple and has a free version for Windows computers. You can try Squidman for Macs
  2. After launching your proxy server, get its IP and port number (from the HTTP port listing). In CCProxy, you can just hit the Options menu to get this info
  3. Now, on your PS4, set up a new internet connection. Use the custom setup instead of the easy setup. Select auto for everything except the proxy
  4. Plug in the IP and port number you previously got from your proxy server. (When I set this up using CCProxy, the port was listed as '8080,' but you can try '808' if that doesn't work)

That's it. After literal years of intermittent Googling and tinkering with my router and internet settings, this solution actually worked. My PSN download speeds now reflect what I'm paying my ISP to provide. Downloading Mass Effect: Andromeda's 1.9 GB day-one update went from three hours to three minutes after the fix.

Windows

Wait!

It's worth noting that, for as long as your PSN internet connection is set up like this, it can only connect to the internet via your proxy. So, since I've never had a problem with actual ping or lag when playing online (only having the speed problems when downloading), I simply turn off the proxy after a large download has completed and reconfigure my PS4's internet connection back to my router. I don't download large files too often on the PSN, but if you do, it's up to you to decide if you want to switch between your proxy or not.

My Ps4 Will Not Download Game Updates For Computer

If you're wondering why this works, Redditor tibiazak explains it well. Basically, the PS4 doesn't grab a lot of data at once, but running it through the proxy makes it grab little amounts of data a lot faster.

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